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Effective Date: March, 2026
At Galaxy360 Superstore, we aim to provide reliable and timely delivery of all orders. Please read our shipping policy carefully.
1️⃣ General
- All products are fulfilled through our trusted suppliers located in China, the UAE, KSA, or other international warehouses.
- Delivery times may vary depending on the supplier, shipping method, and destination country.
2️⃣ Shipping Destinations & Estimated Delivery
| Region/Country | Shipping Method | Estimated Delivery Time |
|---|---|---|
| UAE 🇦🇪 & KSA 🇸🇦 | Cash on Delivery (COD) / Standard | 5–10 business days |
| USA 🇺🇸 & UK 🇬🇧 | Standard Shipping / Carrier (paid via card) | 7–15 business days |
| Rest of the World | Standard Shipping / Carrier | 10–20 business days (if applicable) |
Note: Delivery times are estimates and may be affected by customs, supplier delays, or unforeseen circumstances.
3️⃣ Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation (online payment) or order verification (COD).
- COD orders will be confirmed via phone call or WhatsApp before dispatch.
- You will receive a tracking number (if available) once your order has been shipped.
4️⃣ Shipping Fees
- UAE & KSA (COD Orders): Flat shipping rate or free shipping over a minimum order value (e.g., $50).
- USA & UK: Shipping fees are calculated based on the supplier’s rates or product weight.
- Any customs duties, taxes, or import fees are the responsibility of the customer.
5️⃣ Tracking Your Order
- Tracking details will be provided via email or WhatsApp when the order is shipped.
- Please allow 24–48 hours for the tracking information to update.
6️⃣ Lost, Delayed, or Damaged Shipments
- If your order is lost or delayed, please contact our support team:
- Damaged or defective items must be reported within 48 hours of delivery for UAE & KSA COD orders, or 7 days for USA/UK orders.
- We may request photos or videos as proof of damage or defect.
7️⃣ International Shipping & Customs
- International orders may be subject to customs clearance and import duties.
- Customers are responsible for providing accurate shipping information.
- We are not responsible for delays caused by customs inspections.
8️⃣ COD Specific Notes (UAE & KSA)
- Orders are only dispatched after confirmation via phone or WhatsApp.
- COD is available only for the UAE & KSA.
- Delivery times: 5–10 business days, depending on location.
- Please ensure someone is available to receive the package and make the payment in cash.
9️⃣ Contact Us
For questions regarding shipping or delivery, please contact: